Refund policy

We offer refunds under these conditions:

Orders (Print-on-Demand): Our print products are made-to-order via print-on-demand, we cannot accept returns or offer refunds unless the item is defective or has a printing error.
- Products ordered through our different production services are open to returns - please see order email for specific timeframes and instructions.
Incorrect or Missing Items: If there is error with your order (e.g., wrong item or quantity), notify us within 7 days of delivery. We will rectify the issue by offering a refund or sending the correct items.

Certain items are non-returnable and non-refundable unless they arrive damaged or defective:

If you are unsatisfied with your order and it does not fall under the non-returnable category, please contact us as soon as possible.

Contact for Returns: Contact us within 3 days of delivery if you wish to return an item. Items must be dispatched back within 7 days of delivery.
Conditions of Return: Buyers are responsible for return postage costs. Items must be in their original condition. If not, the buyer is responsible for any loss in value.
Refunds & Shipping: Refunds apply to the item cost only. Original shipping charges are non-refundable.

Contact Us: To initiate a refund, email contact@augustine-vibes.com with your order number and issue details. Photos of damaged or defective items will also be requested.
Return Items: In the case of a return, we will provide shipping instructions. Please use a trackable service, as buyers are responsible for return postage costs.
Refund Approval: Once we receive and inspect the returned item, we will notify you if the refund is approved. If approved, your refund will be processed to the original payment method and may take 5–10 business days to appear on your statement.